Thank you for shopping with Riley Focus. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our store.
- Order Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays. - Delivery Timeframe
Once your order is processed, you can expect delivery within:
– Metro areas: 3–5 business days
– Non-metro/remote areas: 5–8 business days
Delivery times may vary slightly based on your location, courier availability, and external factors such as weather or transport delays.
- Delivery Method
All orders are delivered via reliable courier partners. We offer Cash on Delivery (COD) as the only payment method — you will be required to pay the full order amount upon delivery.
Shipping fees, if applicable, will be clearly mentioned at checkout before you confirm your order.
- Order Tracking
Once your order is dispatched, we will send you a shipping confirmation via email or SMS, including a tracking number (if available). - Failed Delivery Attempts
In the case of unsuccessful delivery (customer unavailable, incorrect address), our courier will attempt redelivery. If delivery fails after multiple attempts, the order may be returned to us, and future delivery may be rescheduled or canceled at our discretion. - Damaged or Missing Items
If your order arrives damaged or is missing items, please notify us within 48 hours of delivery at [email protected] along with your order number and photos of the issue. - Contact Us
If you have any questions about your shipment, delivery status, or tracking information, please contact our support team at:
[email protected]