At Riley Focus, we are committed to ensuring customer satisfaction with every purchase. Please read our Return and Refund Policy carefully before placing an order.

  1. Eligibility for Return
    We accept returns only under the following conditions:
    – The product is damaged or defective upon delivery
    – The product received is incorrect or incomplete

To be eligible for a return:
– You must notify us within 48 hours of receiving the item
– The item must be unused and in its original packaging
– Proof of purchase and photo evidence of the issue must be provided

  1. Return Window
    All return requests must be submitted within 48 hours of delivery. Requests made after this window will not be eligible for return or refund.
  2. How to Request a Return
    To initiate a return, please contact us at [email protected] with:
    – Your order number
    – A description of the issue
    – Photographic evidence (if applicable)

Our support team will respond within 1–2 business days with return instructions.

  1. Refund Process
    – Once your return is approved and the product is received and inspected, we will notify you of the status.
    – If approved, a full refund will be processed via cash at the time of product pickup or a mutually agreed arrangement.
    – Refunds are not available for items that are returned without prior approval.
  2. Non-Returnable Items
    We do not accept returns or offer refunds for:
    – Items returned after the 48-hour window
    – Items damaged due to misuse or mishandling
    – Accessories or promotional freebies included in the original order
  3. Shipping Costs
    Riley Focus will bear the return shipping cost only in cases where the product was defective, damaged, or incorrect. In all other cases, the customer is responsible for return shipping.
  4. Contact Us
    For any questions regarding your return or refund, please email us at:
    [email protected]

Thank you for shopping with Riley Focus. We are here to help you capture every moment with confidence.